Correct as of 19.03.2020 at 10:00 GMT
|What is the latest Canadian health guidance on COVID-19?
||The official updates from the Canadian government provide the very latest information. This includes health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being regularly updated.
The Canadian Government has responded to the outbreak of coronavirus by activating the Health Portfolio Operations Centre to support effective coordination of responses – view the latest information.
|What precautions are being taken by Centre staff to protect students?
||We are carefully following the advice of the Canadian government and the Public Health Agency of Canada (PHAC), to ensure the health of our whole Canadian community, including our students and staff.
All staff and students have been instructed on what to do if they feel unwell. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves. Posters about this have been displayed in the Study Centre. Our teams on each campus are trained to manage any health concerns or illness. These teams are available to support all students if they are worried about their own health or if they have any other concerns related to Coronavirus.
|Are Centre staff at Stenberg College testing students for signs of infection?
||No, we are not testing students and have no plans to do so unless advised to by Canadian government officials.
|Can students wear face masks?
||The World Health Organization has said that there is no public health requirement or recommendation to use face masks. However if students wish to wear face masks they are welcome to do so.
|What can students do to protect themselves against infection?
||All of our staff and students have been instructed on what to do if they feel unwell. Staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.
|What healthcare arrangements are in place if I become ill while on campus, in a class or at their accommodation?
||Students often fall ill with everyday colds, coughs and infections and our staff are well trained to look after any student that is feeling unwell. Given the current situation, staff are being extra vigilant.
Please be assured that the Canadian government is well prepared and has put in place infection control measures, and the hospital system is well prepared to manage any further cases should they occur.
If a student falls ill with symptoms that could be Coronavirus, they will receive urgent medical attention and will be tested by medical professionals. If the virus is diagnosed, then they will be taken to the nearest appropriate medical facility.
If a student is in British Columbia and feels ill, they should use this Covid-19 self-assessment tool.
This tool will advise the student as to whether they should self-isolate, call 8-1-1 for further advice, or visit an emergency department immediately.
|I am worried about my health – do I have to come to campus?
||We are carefully following the advice of the government and public health authorities to ensure the health of our students and staff.
All Stenberg College campuses will be closed until at least April 5, 2020. Stenberg College has moved to online instruction or alternate delivery methods until further notice.
Who should I contact with any other questions?
Please contact Centre staff or email email@example.com for assistance.
|Are there travel restrictions for entering Canada?
||As of March 18, 2020, the Government of Canada has closed its borders to foreign nationals from all countries. This does not apply to air crews, travelers arriving in Canada in transit to a third country, Canadian permanent residents, diplomats, or immediate family members of Canadian citizens.
All international passenger flights will be redirected to four airports:
As of March 16, 2020, all travelers entering Canada are being asked to self-isolate for 14 days upon entry. Individuals should avoid contact with other people for 14 days while monitoring themselves closely for symptoms.
- Calgary International Airport
- Vancouver International Airport
- Toronto-Pearson International Airport
- Montreal-Pierre Elliott Trudeau International Airport
For more information about travel restrictions, read the travel information on the government website.
|Where can I find up-to-date travel advice?
||The official updates from the Canadian government provide the very latest information, including health and travel advice, and information on current travel restrictions. This is an evolving situation and advice is being updated regularly.
View the government’s travel advice.
|What should I do if my travel plans are affected by travel restrictions?
||If your travel plans are affected by travel restrictions, please firstname.lastname@example.org to discuss your individual situation.
|What if I cannot travel to attend my course?
||If we identify that a student has been delayed and it is too late to join their planned course, we will be proactively contacting those students to make alternative study arrangements.
|Is the Stenberg College campus open for me to attend my classes?
||In order to proactively protect the health of our community, as of March 19, 2020, all Stenberg College campuses will be closed until at least April 5, 2020. All staff and faculty will be working from home, and students have transitioned to online or alternate delivery methods.
Stenberg College and the International Study Centre staff are in contact with students affected by this change with updates and information.
|If I want to withdraw from studying so I can return home, what should I do?
||We are committed to working with every student on the options to continue studying with us. If you want to withdraw, please contact your Study Centre or College.
|If I want to cancel my place to study, what should I do?
||Our standard cancellation and refund policies will have been provided to you when your place was confirmed. If you want to cancel your place, then you should contact your Student Advisor to discuss your individual situation.
|If I’m unable to arrive on time to start my course due to travel restrictions, will you refund course fees, local transfer and accommodation costs?
||We are committed to working with every student on the options to continue studying with us.
If you have been delayed and it is too late to join your planned course, we will contact you to make alternative study arrangements.
There is no extra cost if you decide to defer your studies to the next available intake.
Our standard cancellation and refund policies for the International Study Centre were provided to you when your place was confirmed so you can refer to these for further information.
Policy information for Stenberg College can be viewed on the Stenberg College website.
Where should I go if I have further questions?
Student wellbeing is always our top priority and we understand this is a challenging period for you. Students are always welcome to speak with any member of our team at the International Study Centre for support.
Alternatively, you can send enquiries to email@example.com.